The Lister Hospital staff has plenty of experience in meeting the cultural needs of international patients and offers a dedicated service to care for our patients and visitors from all over the world.
Our International Patient Liaison Officer provides support from the moment medical reports are received right through to assistance with arranging transport home, ensuring international patients feel at ease about coming to London for treatment and are comfortable during their stay at The Lister Hospital.
All patients and their relatives are met upon arrival at The Lister Hospital and assistance is provided with admission including accompanying patients and relatives to their rooms.
Upon admission, health and safety regulations and the fire routine is explained and the International Patient Liaison Officer also provides information on the equipment in the room, a description of the hospital and the services provided.
The International Patient Liaison Officer provides a vital service in arranging translators for all non-English speaking patients and acts as a liaison and interpreter between patients, consultants, ward staff and other departments. He is also on hand to deal with any problems or complaints if they arise.
Our chefs offer an independent Middle East menu and other room services include Arabic language TV and newspaper services.
Services for visitors and patients' relatives include arranging transport both to and from the Hospital and/or airport, and locating suitable accommodation.
The International Patient office constantly strives to improve and update the services it provides and would welcome any comments or feedback and suggestions for improvement.
For more information about The Lister Hospital's International Service please contact our International Patient Liaison Officer on:
t: +44 (0)7850 207357
f: +44 (0)20 7259 9218